* Mandatory field
Company *
Project number *
Name *
E-mail *
Pre-project meeting(s)
What was your initial impression of CR?
How well did we manage to grasp your issue/challenge at this first meeting? Not very well Very well
Did we have relevant follow-up questions? Not relevant Very relevant
Quote
What did you think of the general outline of the quote? Unstructured Very clear
Did the quote...
provide accurate and pertinent background information? No, not at all Yes, very much so
contain a clear objective relevant for your issue/challenge? No, not at all Yes, very much so
clearly present the project plan and methods to be used? No, not at all Yes, very much so
clearly state estimated costs and what what was included therein? No, not at all Yes, very much so
Additional suggestions on how we can improve the quote process?
Did we manage to...
properly communicate project progress and provide continuous updates? No, not at all Yes, very much so
properly communicate deviations from the project plan? No, not at all Yes, very much so
respond and adjust to your comments/suggestions in an appropriate manner? No, not at all Yes, very much so
provide the expertise needed for the execution of the project? No, not at all Yes, very much so
Additional suggestions on how we can improve the project execution?
What did you think of the general outline of the written report? Unstructured Very clear
Was the report/presentation clear and comprehensible? No, not at all Yes, very much so
Did the report/presentation describe the work in appropriate detail? Not detailed enough Too much detail
Were the results clearly presented? No, not at all Yes, very much so
Were the results properly discussed and put in to the relevant context? No, not at all Yes, very much so
Did the outcome of the project have an beneficial impact on your internal process progression and/or help you make a more informed decision? No, not at all Yes, very much so
Did you find the oral presentation/discussion (face to face meeting or TC) of the results useful? No, not at all Yes, very much so
Would you prefer to have the results presented in an alternative/additional format such as: SeminarWorkshopOther If other, please specify
Additional suggestions on how we can improve the compilation of results?
Did the overall timings meet your expectations? (quote process, update frequency, finalization of report, etc) No, not at all Yes, very much so
Did we respond promptly to e-mails/phone calls, i.e. were we sufficiently accessible? No, not at all Yes, very much so
Did you find our communication tools adequate? (TC, JoinMe, Skype, etc.) No, not at all Yes, very much so
Additional suggestions on how we can improve the project management?
How was the overall experience of working with us? Did not meet expectations Succeeded expectations
Would you recommend others to work with us? YesNo
Can we use your company as a reference? YesNo
In your experience, do we differ from other contract research organisations, and if so, how?
We would very much appreciate if you could make a brief statement regarding our collaboration, that we can use (anonymous if you prefer) as testimonial. I would like to be anonymous
Thank you!
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