This is where we look back and look forward. We’ll get feedback about the project from two sources: from you and from our own team.

Normally we’ll ask you for feedback via a questionnaire, to understand what we did well and what we could do better.

We’ll gather team members’ opinions about how the project was run. Then we’ll look at resources – water, energy, single-use materials, chemicals, transport and so on. Time is an important consideration too, so we’ll assess our deadlines and the number of hours we’ve put into the project. By analyzing all these factors at the same time, we’re able to identify areas where we can be more efficient both in business and environmental terms.

The outcomes are then presented to the whole of our organization – with cake, as per CR tradition – to help us learn and progress.

Dealing with the material and immaterial

Finally, it’s time to deal with materials. Research materials are handled according to our agreement with you. They’ll either be returned to you, stored for use in future research, recycled, or otherwise disposed of in accordance with environmental regulations. Confidential paper documents are shredded and recycled. Our clients often want us to hold on to lab books and final reports for future reference, but we’ll decide on that together. As well as protecting your data, we’re conscious of the need to minimize our digital footprint.

Two cakes that go well with this

In the Fika to Fika process, we have come to the cakes of cakes: the Wrap-Up Cake but also The Liability Cake. Both are relevant and we suggest you visit both. The recipes can be found in our book but also if you contact one of us. Contacting us is also a good way of starting the process again. Let’s fika and do better!

Let’s “fika” and do better!

Please feel free to explore other parts of our process below

At CR, we provide scientifically sound and sustainable business direction.

The three concepts in this process – science, sustainability, business – aren’t incompatible. Quite the opposite. Because of overlapping global crises and the regulations put in place to deal with them, only solutions that embrace environmental, social and economic sustainability are good for business.

So, we make sustainability a consideration at every stage of our projects. And in our experience this improves both methodologies and outcomes.

Here’s a guide to how we do it: science, sustainability and business step by step.

How we work

Reporting and sharing

We deliver a final report in the most useful format.
We supply raw data and technical details.
We present to your organization to prompt sustainable change.

Reporting and Sharing

Feedback and wrap-up

This is where we look back and look forward.
We collect and analyze opinions from everyone involved.
We analyze the resource use.
We eat cake.

Feedback and Wrap-Up

Making Contact

We introduce ourselves and learn a little about each other.
We find out if we meet your needs, your ways of working and your supplier policy.
We see if the project is compatible with our sustainability goals.

Making Contact

Defining the Scope

Here, we define the problem and a satisfactory outcome.
We formulate a hypothesis, what’s needed and what’s nice.
We find out what sustainable alternatives are suitable.

Defining the scope

Reaching an agreement

We outline the work we’ll do.
We show you what the results might look like.
We explore specific sustainability details.
We make an official quote.

Reaching an agreement


Here, we clarify expectations, establish project structure and confirm goals.
We ensure we truly embed sustainability in the project.
We manage the impact of project work via a materiality assessment.
We assess the project’s wider impact with a stakeholder analysis.


The Project

We ask the questions, what do we see? and what does it mean?
We use the most appropriate instruments and methods.
We observe opportunities to be more sustainable, now and in the future.
We keep you involved in decision-making.

The Project

Result Discussion

Here, we assess the data as a whole and in context.
We discuss what the results mean: to you and the planet.
We elaborate on our findings.
We identify sustainability risks and opportunities.

Result Discussion